The After Hour Call I Almost Never Answered-Some Clients Can Surprise You
I ordinarily do not blog about items that are specific to client but in this instance I have to. You see I have been in the trade show business for in excess of 30 years, and in my 30 years I have never seen anything so like this before. We have a client whom we just made a stand for 3 months ago. The event went over very well the client was happy, as they are a returning client for quite a few years… In this case I will not divulge this client or the individual person name, out of respect…
I was working after hour one night more or less 3 months after the exhibition for this particular client, when outside nowhere I pick up a phone call. Clearly, this have got to be an urgent situation as it is after hour, so I answered the telephone call. It was this particular customer, He asked for me directly and in return I ask what I can do for you. The customer therefore replied, Dexter, we have a problem. We have not received a invoice from you for the additional objects we requested in our booth 3 months past… Needless to say I was a little surprise not so much that he did not receive a demand for payment but just the fact that he would call and ask to be billed. I replied and said I will check it out and see what happened. I also mention to him that no one had ever requested such an items form us more than ever after 3 months. Most people would have just ignored the circumstance strangely enough. He replied that we have continually done a splendid job for him and his association and that he wishes to have us get paid for all our production.
Sometimes some great things occur outside of just business, but this one was a carryover from someone’s personal background that reflects so totally into the not so friendly business environment. This was dream to receive such a phone call and although this was not a great deal of funds it proved to me why we do what we do for our clients. After all I was working after hours on a different project for a different customer.
For more information on trade show displays, trade show displays rentals and Trade show display rental Las Vegas please feel free to contact ELDS, Inc at (626) 969-3399